The days of AI interaction online are already upon us, and there’s a good chance that you’ve spoken to some sort of AI chatbot already. There are instances when the tech will be useful, such as an instant help centre on a website. However, there are other times when people will want human interaction only.
In the entertainment industry, there’s a good chance that people will shun AI hosts. After all, how are robots going to replicate the nuances of real human interaction?
The Human Element Makes Online Casino Industry Great
The online casino industry is one of the most successful branches of entertainment, and it has boomed thanks to its human touch. The rise of the live-streaming category at these sites highlights how many people are in search of real human contact when they play. The live casino at Paddy Power has thrived in recent years thanks to its bubbly hosts. Each game has a different dealer in charge, and players can choose who they play with by looking at the thumbnail first. Every title, from Mega Fire Blaze Roulette to Live XXXtreme Lighting Blackjack, has a different dealer hosting the games.
These real world croupiers bring the entertainment factor to the games, and it’s hard to imagine AI replacing them. The reason why live casino has grown so popular is because it puts players in touch with genuine people with diverse personalities – good luck replicating that, robots.
AI Threatening to Replace Humans Online
There has been a lot of speculation over whether AI will come along and steal all our jobs, rendering humans superfluous. According to an article in Ultimate, 92 percent of survey respondents said that they trust AI more now than they did last year. There are certain functions that people are happy to leave to the robots, with customer service being one of the most likely areas they will have an impact.
When it comes to instant responses in chat boxes, people seem to be happy to deal with AI. However, studies have shown that this should only be the first point of contact, with the machine taking care of some mundane questions before referring the customer to the right human to deal with the enquiry.
Desire For Human Interaction Should Prevail
There has already been a lot of push back in the entertainment industry when it comes to AI, with Hollywood writers famously going on strike because of it last year. According to a piece in Brookings, they got their wish, and now there are stipulations in place about the use of the technology.
Humans are social animals, and we have a natural desire for human interaction. No matter how advanced AI hosts online become, this innate need should prevail. It’s hard to imagine AI ever being able to replicate the tiny, imperceptible qualities that make people different. When it comes to an entertainment setting, players and viewers will want to experience diverse personalities still, and this is something that only humans can provide.
