Zendbox, an eCommerce fulfilment provider based in Kent, has seen impressive growth in 2023, expanding its workforce from 20 to 80 employees and increasing its number of fulfilment centres from one to four. This rapid expansion has been driven by a surge in order volumes and the onboarding of new clients, including high-growth SMEs and established brands such as Exhale, USN, Puresport, and fourfive.
In 2023, Zendbox processed over three million orders, integrating with eCommerce platforms such as Shopify, eBay, and Amazon through its cutting-edge virtual warehousing and inventory management system. This technology helps retailers streamline their operations, offering them enhanced visibility across their supply chain activities.
James Khoury, CEO and founder of Zendbox, remarked: “We are proud to be the third-party logistics provider of choice, for growing eCommerce brands. Investing in expanding our operations is essential to giving merchants the technology, and economies of scale they need, to maximise customer retention, enhance customer experience, and minimise overheads.”
Khoury further highlighted the company’s capabilities, noting: “We store over 100,000 different FMCG products in our world-class fulfilment centres, totalling 100,000 sq ft of usable space. A technology-driven business, we achieve 99.999% picking accuracy. 99.7% of orders are received and shipped the same day, thanks in part to our 10pm order cut-off time. This enables SMEs and established brands to square up to Amazon.”
Rob Whitfield, founder of Complete Strength, explained how Zendbox’s later order cut-off time has positively impacted his business: “The majority of our orders will come in of an evening. When we had an earlier cut-off time, we missed out on sales. Now we’ve got a later cut-off time with Zendbox, we get less abandoned carts. We have also noticed customers are shopping with us simply because of the later cut-off time.”
In conclusion, James Khoury shared his outlook on the industry’s growth: “The global eCommerce fulfilment market is expected to grow with a CAGR (compound annual growth rate) of 13.12% through to 2030. To support this, we have plans in place for continued operational growth, to help retailers expand internationally, and offer their customers greater levels of order customisation.”
